If you have any questions about Bayer products, you can contact us at the following numbers:
Hotline: 400-810-0360 (available by mobile or telephone)
We will do our best to answer your inquiries about Bayer products, but we are unable to make specific recommendations for the patient's current condition. If you experience discomfort after taking the medication, it is important to seek medical attention promptly.
To report adverse events or product quality issues following the use of Bayer products, please contact your doctor or pharmacist or contact us directly as follows.
E-mail: AE_China@bayer.com
Regarding compliance-related matters：
Bayer is committed to conducting business in an ethical and lawful way and we encourage employees and third parties to raise their concerns about compliance. By raising your voice, you are helping to maintain the highest ethical culture at Bayer. There are many ways you can voice your concerns or questions or report a possible violation of law or regulation.
You can use the Speak Up Channel 24/7 to report a potential violation：
Hotline | 4001201842 Enter the organization code 123519 |
|---|---|
Webpage | |
| Speak.Up@Bayer.com |
Or you can contact Bayer China Compliance through bayer.compliance.cn@bayer.com.
Regarding data privacy-related matters:
Please be aware that since Bayer is a multinational company, if you give us feedback on adverse reactions through the hotline or email, in order to report and monitor the adverse reaction information in a timely manner and ensure the safety of medication, we may transfer your age, date of birth, gender, ethnicity, telephone number, email address, height, weight, medication records, drug and food allergy information, fertility information, past medical history, diagnosis and treatment, current medical history, history of infectious diseases, Information on adverse events to Bayer AG (contact information: +49 214 30 1), the headquarters of the Bayer Group. The overseas headquarters will use your personal information for the above purposes and store the personal information received in accordance with the requirements of laws and regulations. If you want to exercise your rights regarding the cross-border transfer of personal information, you can send an email to data.privacy@bayer.com by contacting the data protection officer of the overseas headquarters or to a local DP.China@bayer.com.
By calling the hotline or sending an email through the above contact information, you consent to the cross-border transfer of personal information. If you do not consent to the cross-border transfer of personal information, we will not be able to use your personal information to provide you with corresponding services for the purpose of adverse event reporting or monitoring.
